Pomeroy in Winnipeg, Manitoba seeks a Help Desk Support Technician to provide L1 support for Government accounts, handling inquiries via email, chat, phone, and web. The role requires 24-hour shift coverage including weekends, with the ability to work from home within Manitoba; you will follow established escalation processes and document issues in the problem management system.
Solid communication and problem-solving skills are essential as you help users with hardware and software challenges