Extension: Possible, up to 2 additional years
Conversion: To be determined
Schedule: Monday–Friday, 9:00 AM–5:00 PM
On-Call: Every other week, including evenings and weekends
Work Arrangement: Hybrid — currently 2 days onsite per week; may increase to 4 days
Reason for Opening: Backfill

Candidate Profile
Education: Any post-secondary education
Certification: ServiceNow Certified System Administrator (CSA) — mandatory
Experience: 5+ years of relevant experience
Preferred Background: Robust ServiceNow administration experience, development experience, and preferably integration experience

Candidates must have:
5+ years of ServiceNow Systems Administration experience
Active ServiceNow CSA certification

Day-to-Day Responsibilities
Design and implement IT Service Management solutions in accordance with established policies and standards.
Support solutions for incident, problem, change, and service request management while considering risk, cost, controls, governance, compliance, and business objectives.
Provide technical leadership across system integration and application development.
Promote best practices for ServiceNow development, administration, and integration.




Collaborate with project managers and technical teams to define scope and provide accurate estimates.
Review technical artifacts and deliverables from vendor partners to ensure they meet solution requirements.
Participate in architecture, design, and code reviews for IT Service Management solutions.
Troubleshoot production and testing issues and perform root cause analysis.
Recommend corrective actions and lead resolution efforts.
Perform after-hours maintenance and deployments as required.
Provide support to maintain system availability.
Deploy code and configurations across multiple ServiceNow instances.

Must-Have Skills
5+ years of ServiceNow Systems Administration experience
ServiceNow CSA certification

Nice-to-Have Skills
ServiceNow development experience
ITIL 4 certification or experience
ServiceNow integration experience

AI in Hiring Notice:
We may use artificial intelligence (AI) and automated tools to assist with aspects of the recruitment and hiring process, such as reviewing applications and supporting candidate matching. These tools are used to assist our recruitment team and do not replace human decision-making.

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📌 ServiceNow System Administrator (Ontario)
🏢 Infotek Consulting
📍 Ontario