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Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after-sales experience at FARO CREAFORM.

You'll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long-lasting relationships. If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast-evolving environment, this role offers a great opportunity to grow and make an impact.

Here's what we offer you:

Growth opportunities within a global organization

Continuous training and coaching to support your development

A supportive and collaborative team environment

A human, innovative, and forward-thinking company culture

Key Responsibilities:

Build and maintain robust relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product

portfolio, including maintenance plan renewals or reinstatements

Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making

Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities

Support the management of major accounts, including the preparation of customized proposals

Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM

Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty and retention

What will help you succeed at FARO CREAFORM:





College diploma in business or a related field (preferred)

Minimum of two years of experience in sales or customer service

Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms

Strong communication skills combined with a sales-oriented and customer-focused mindset

Collaborative attitude with a strong sense of teamwork

Ease working with administrative tasks, numbers, and structured processes

Excellent organizational skills with a methodical and detail-oriented approach

Ability to thrive in a fast-paced, constantly evolving environment

Autonomous, resourceful, proactive, and versatile personality

Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Compensation
Currency: CAD

Salary Minimum: 55,000

Salary Maximum: 70,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P; 500. Visit https://www.ametek.com/careers for more information.

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📌 Customer Care Specialist (Quebec City)
🏢 AMETEK
📍 Quebec City