Administer, configure, and develop on the Service

Now platform to support ITSM, ITOM, HRSD, and other business processes.

Design and implement custom applications and integrations using Service

Now Studio and scripting tools.

Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.

Monitor system performance and conduct regular maintenance, upgrades, and patching.

Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.

Provide technical support, troubleshoot issues, and resolve incidents related to the Service

Now platform.

Create and maintain documentation for configurations, processes, and procedures.

Train our internal IT technology teams as needed and provide guidance on Service

Now best practices Service

Now instance setup and environment configuration ITSM, ITOM, HRSD module activation and configuration Role-based access control matrix and ACL implementation Scheduled maintenance plan (patching, upgrades, backups) Custom Development & Integrations Custom applications built using Service

Now Studio Scripted REST/SOAP integrations with third-party systems Scoped application packages with update sets API documentation for integrations CMDB Health & Data Integrity CMDB data model validation and normalization Discovery configuration and credential setup Integration maps for asset and configuration data sources CMDB health dashboard and periodic audit reports Technical Artifacts Workflows & Automation Flow Designer workflows for ITSM/HRSD processes Business rules, client scripts, and server-side scripts UI policies and UI actions for enhanced user experience Notification templates and event triggers Performance & Monitoring System performance baseline and monitoring dashboards Scheduled jobs and cleanup scripts Upgrade testing and validation checklist Performance tuning recommendations Documentation & Training Configuration guides for each module and integration Standard Operating Procedures (SOPs) for platform usage Troubleshooting playbooks for common issues Change management and release documentation What you must have: Minimum 3-5 years of hands-on experience with Service

Now administration and development.

Experience managing Service

Now upgrades and patching cycles.

Proficiency in Java

Script, HTML, CSS, and REST/SOAP web services.

Experience with Service

Now modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.

Familiarity with Service

Now Discovery, MID Servers, and integrations.

Strong understanding of ITIL framework and service management processes.

Experience with Agile/Scrum methodologies.

Service

Now Certified System Administrator (CSA) Nice to have: Service

Now Certified Application Developer ITIL Foundation Certification Service

Now Implementation Specialist (for specific modules like ITSM, HRSD, etc.) ***Please note that proof of certification must be provided.

Thank you for your interest in this opportunity.

If you are selected to move forward in the process, we will contact you directly.

If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a positive fit.

📌 Technology Specialist/ServiceNow Developer (Brampton)
🏢 TEEMA
📍 Brampton