Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.

The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable.

These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration.

We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story! Delivery Specialist (Wireline) The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business.

The DS is accountable for leading the deployment of standard projects.

Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.

Responsibilities R esponsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.

Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.

Facilitate status meetings and oversee project critical millstones.

Process MACD requests for existing Rogers for Business Services Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.

Define schedule and delivery plans to communicate with customers and assess risk factors Coordinate and communicate firm installation date (FOC) with the customer.

Be the liaison with field technicians Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.

Diligent order tracking for revenue reporting Qualifications 2+ years of experience within the Telecommunication industry, Business to Business segment preferred Knowledge of Rogers Business services, products and procedures Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams Ability to bring new ideas and approaches that are appropriate to the business,



challenging the status quo Strong analytical and problem-solving skills Post Secondary education in a related Technology or Telecommunications field PMP certifications an asset Ability to promote a cooperative team culture through active listening, seeking to understand and information sharing Bilingualism (English & French) an asset Excellent presentation and communication skills -------------------------------------------------------------------- Spcialiste, prestation de services Filaire Le spcialiste, Prestation de services la clientle est responsable de lattribution et de la gestion proactives des commandes des clients de Rogers service Affaires.

Il doit sassurer que les exigences en matire de prestation sont respectes dans les dlais impartis, ce qui contribue soutenir les ventes et stimuler la croissance dans tous les secteurs dactivit.

Ce spcialiste est responsable du dploiement des projets standard.

Les responsabilits comprennent la mise sur pied de solutions filaires, de la technologie IP, du protocole SIP, de communications unifies, de rseaux WiFi grs, de lInternet des objets (IdO), de laccs fixe sans-fil et de lintgration des services sans-fil.

Responsabilits A ssumer la responsabilit du traitement, de la coordination et de ladministration des commandes des clients du service Affaires, en veillant ce que les procdures de prestation soient excutes dans le but datteindre le cycle dintervalles dfini.

Recevoir et valider les demandes de trousses de commande (COP) par lentremise de Salesforce pour tous les secteurs dactivit, y compris les services filaires, les services sans-fil, les centres de donnes, lIdO et les transferts de services.

Assurer la coordination avec les ressources du projet, internes et externes Rogers, afin de planifier, de prparer et dexcuter les exigences de prestation.

Animer des runions de suivi et surveiller les jalons critiques des projets.

Traiter les demandes MACD pour Rogers service Affaires. tablir des relations avec la clientle en offrant un service rapide et exceptionnel par la communication et la prestation, ainsi quen incarnant les comportements Le Service, cest MOI dans le cadre de chaque interaction. tablir le calendrier et les plans de livraison pour communiquer avec les clients et valuer les facteurs de risque.

Coordonner la date dinstallation dfinitive et la communiquer au client.

Assurer la liaison avec les techniciens sur le terrain.

Veiller ce que lactivation de la facturation soit effectue en temps opportun au moment de la prestation du service, en veillant ce que la communication de fermeture soit envoye au client pour quil soit au courant de lactivation du service et de la facturation.

Dposer des commandes commerciales et stratgiques au nom de lquipe Ventes au moyen de RDL.

Crer des comptes filaires et sans-fil.

Tlverser des dtails de la tarification dans le systme de facturationV21.





Suivre rigoureusement des commandes des fins de production de rapports sur les revenus.

Comptences Au moins 2ans dexprience dans lindustrie des tlcommunications, de prfrence dans le segment interentreprises.

Connaissance du service Affaires, des produits et des procdures de Rogers.

Connaissance de la technologie et de la topologie Ethernet, de la technologie IP, du protocole SIP, des MPLS, des rseaux WiFi et des CUC.

Matrise de Vision21, ICM, AS400, INSIS, EWP, SGI, Oasis et Salesforce/OptiC.

Excellentes comptences en communication orale et crite et capacit de communiquer avec tous les chelons de lentreprise et dans diverses quipes interfonctionnelles.

Capacit de mettre de lavant de nouvelles ides et approches qui conviennent lentreprise, et ainsi remettre en question ltat des choses.

Trs bon esprit danalyse et aptitude marque pour la rsolution de problmes. tudes postsecondaires dans le domaine des technologies et des tlcommunications ou dans un domaine connexe.

Certification ITIL et PMP, un atout.

Capacit de promouvoir une culture de collaboration au sein de lquipe grce lcoute active, la recherche de comprhension et lchange dinformations.

Bilinguisme (anglais et franais), un atout.

Aptitudes marques pour les communications et les prsentations.

To protect our people, brand and assets, a pre-employment background check will be conducted.

As part of our selection process, all candidates must clear a criminal background check.

Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time Shift: Variable Length of Contract: 6 Months Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC Travel Requirements: Up to 10% Background Check(s) Required: Posting Category/Function: Project Management & Coordination Requisition ID: 335915 To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite.

We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.

We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Rogers Business

📌 Delivery Specialist (Montreal)
🏢 Rogers Communications
📍 Montreal