Intermediate Systems Analyst to analyze and translate user telephony configurations from an existing PBX platform to the next-generation PBX environment for our public-sector client (Req 564)
Our public sector client is seeking a Intermediate Systems Analyst to analyze and translate user telephony configurations from an existing PBX platform to the next-generation PBX environment

Candidates must be located in Calgary. Hybrid work setting of 3 days in-office and 2 days WFH. 37.5 hour work week.

Must Haves

3+ years as a System Analyst or Business Systems Analyst with a focus on Telecommunications or Telephony projects

3+ years supporting telecommunication systems including hardware, software, and documentation deliverables

Experience in Microsoft Teams Phone and PBX migration support

Experience with call routing , hunt groups, call queues, voicemail settings, and DID assignments

Previous experience as developer or in a technical role

Nice to Have

Experience with wireline technology solutions including Nortel, Avaya, and Microsoft

Experience with Unified Communications solutions including Avaya, Microsoft, and Polycom

Knowledge of project management processes and PM documentation

Knowledge of system acquisition methodologies and quality standards

Responsibilities

Analyze user telephony configurations from the existing PBX platform

Translate legacy telephony settings into the new PBX and Teams voice architecture

Map user profiles, DIDs, line appearances, call flows, hunt groups, call queues, voicemail settings, and routing policies





Support bulk user migrations and validation testing

Perform post-cutover issue resolution

Configure call routing and voice policies

Must Haves

3+ years as a System Analyst or Business Systems Analyst with a focus on Telecommunications or Telephony projects

3+ years supporting telecommunication systems including hardware, software, and documentation deliverables

Experience in Microsoft Teams Phone and PBX migration support

Experience with call routing , hunt groups, call queues, voicemail settings, and DID assignments

Previous experience as developer or in a technical role

Nice to Have

Experience with wireline technology solutions including Nortel, Avaya, and Microsoft

Experience with Unified Communications solutions including Avaya, Microsoft, and Polycom

Large-scale corporate-wide project implementation experience

Knowledge of project management processes and PM documentation

Knowledge of system acquisition methodologies and quality standards

Responsibilities

Analyze user telephony configurations from the existing PBX platform

Translate legacy telephony settings into the new PBX and Teams voice architecture

Map user profiles, DIDs, line appearances, call flows, hunt groups, call queues, voicemail settings, and routing policies

Support bulk user migrations and validation testing

Perform post-cutover issue resolution

Configure call routing and voice policies

Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Intermediate Systems Analyst to analyze and translate user telephony configurations from an existing (Alberta)
🏢 S.I. Systems
📍 Alberta