Join our team as a Customer Support Associate, focusing on onboarding and operational support. You'll interact with clients and contractors every day, ensuring outstanding service and problem resolution.
In this entry-level role, you will partake in all aspects of customer interaction, including onboarding for contractors and clients. This position requires excellent communication skills, attention to detail, and the ability to prioritize tasks effectively while supporting office operations. Engage daily with contractors, assist with time collection, and provide administrative support across various departments.
Key Responsibilities:
• Facilitate client onboarding and validate necessary documentation
• Conduct orientations for contractors, covering essential topics
• Manage timecard collection and communicate with contractors
• Provide front office customer service via multiple channels
• Audit and process contractor expenses to ensure accuracy
Requirements:
• Minimum of 2 years in customer service roles
• Associate's degree or relevant experience
• Preferred BA/BS in Human Resources or Business
• Robust written and oral communication skills
• Detail-oriented with excellent time management
Excel in onboarding and service coordination as a Customer Support Associate.
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