We are looking for Application/Production Support Engineer (Salesforce) to Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and effective release management.

Key Responsibilities Provide L2/L3 production support for front office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (Dev

Ops/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred Key Skills (Focused)



Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis) Secondary Skills (Good to Have) Monitoring Tools: Geneos, App

Dynamics, Dynatrace Scheduling Tools: Control-M / Autosys Dev

Ops / CI-CD: Jenkins, Git

Hub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset Education Bachelor''s degree in Computer Science or equivalent

📌 Application/Production Support Engineer (Salesforce) (Toronto)
🏢 J M Group
📍 Toronto