Lead an exceptional guest experience at the Zoo, Park, and Leaf. As the Retail Services Team Lead, you'll mentor staff and enhance visitor satisfaction through outstanding service.

Reporting to the Manager of Guest Experience, the Retail Services Team Lead plays a crucial role in promoting a positive work environment and driving sales. This position involves coaching team members daily, ensuring product knowledge, and managing inventory levels. You will also perform administrative duties, promote membership perks, and assist in problem-solving to maintain a high standard of service.

Key Responsibilities:
• Train and coach staff on customer service excellence
• Achieve daily sales goals while managing expenses
• Inform guests about membership and programming




• Maintain visual merchandising standards for all locations
• Conduct timely inventory counts and stock management

Requirements:
• Previous experience in retail leadership
• Strong communication and coaching skills
• Ability to manage inventory effectively
• Commitment to inclusive team dynamics
• Adherence to safety regulations and policies

Bring your retail leadership skills and passion for customer service to create memorable experiences at our Zoo, Park, and Leaf.
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📌 Retail Services Team Lead at the Zoo (Manitoba)
🏢 Compass Group Canada
📍 Manitoba