Select how often (in days) to receive an alert:

Job title: Customer Account Specialist
Job family: Sales, Marketing & Product Management

Business area: Environment & Energy

Contract location: Windsor, ON, CA

Working location: Windsor

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Are you passionate about delivering exceptional customer service and building strong client relationships? ANDRITZ is seeking a Customer Account Specialist to serve as the primary point of contact for customer inquiries, orders, and account management activities. This role combines customer service, order management, account growth, and cross-functional collaboration to ensure a best-in-class customer experience.

What You'll Do

Manage customer inquiries and orders via phone, email, and other communication channels

Research engineering records, drawings, bills of material, and manufacturing documentation to identify parts, determine costs, and establish pricing

Process customer orders, confirm pricing and delivery timelines, and monitor orders through fulfillment

Review inventory levels, pricing, sales activity, and profit margins to support business decisions

Build and maintain strong customer relationships while proactively identifying customer needs

Identify upselling and cross-selling opportunities based on customer history, usage patterns, and product lifecycle

Conduct customer account reviews and follow-ups to ensure satisfaction and uncover future opportunities

Collaborate with Engineering, Logistics, Finance, Service, and Sales teams to resolve issues and ensure seamless order fulfillment





Investigate and resolve customer concerns, order discrepancies, and return requests

Maintain accurate records using CRM and ERP systems

Generate and analyze reports related to sales performance, order status, and customer feedback

Stay informed on product updates, inventory changes, and industry trends

Promote ANDRITZ safety standards, including adherence to the ANDRITZ 8 Life-Saving Rules and #1ANDRITZway values

What We're Looking For
Required Qualifications

High school diploma or equivalent

1-3 years of customer service, order processing, sales support, or account management experience

Strong customer relationship and communication skills

Experience entering, processing, and monitoring customer orders

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced setting

Proficiency with CRM, ERP, or business management systems

Preferred Experience

Manufacturing, industrial, technical, aftermarket, service, or parts sales environment

Experience with account management or inside sales

Familiarity with bills of material, engineering drawings, and manufacturing records

Understanding of pricing, inventory management, margins, and sales reporting

Experience identifying upselling and cross-selling opportunities

Experience collaborating with Engineering, Logistics, Finance, Sales, or Service teams

Why ANDRITZ?
At ANDRITZ, you'll join a global team committed to innovation, customer satisfaction, safety, and continuous improvement. We empower our employees to grow their careers while making a meaningful impact for our customers and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.ANDRITZ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

📌 Customer Account Specialist (Ontario)
🏢 ANDRITZ
📍 Ontario