Maintain and execute an effective referral program
Accurately manage client records using OTF sales systems
Conduct telephone inquiries, follow-ups, and customer care calls
Lead studio tours and previews for prospective members
Greet members and guests promptly, enthusiastically, and professionally to create a welcoming environment
Follow daily studio cleaning protocols (pre-, during, and post-shift)
Participate in 1–2 Orangetheory workouts per week
Maintain a clean, organized, and professional front desk/lobby area
Process cash and credit card transactions accurately
Consistently follow up with prospective clients to drive conversions
Respond promptly and professionally to member inquiries, requests, and concerns
Ensure proper onboarding of all new members
Collaborate closely with the fitness team to ensure seamless operations
Attend and actively participate in all required OTF training sessions
Job Qualifications Strong customer service and interpersonal skills
Team-oriented with the ability to work in a fast-paced setting
Previous sales experience preferred (experience in a quota-based role is an asset)
Excellent verbal and written communication skills
Ability to work early morning shifts (starting as early as 4:45 AM) and afternoon/evening shifts (close 8 PM)