Junip is looking for someone to help our support our customers.

Aspects of the role of are versatile enough that this could be more junior or senior depending on the candidate (with comp adjusting to match). If you’re eager to solve technical problems, take care of our customers & work with a small, ambitious team we’d love to hear from you.

The Junip product
We operate a review platform at significant scale (10,000+ customers / merchants, tens of millions of shoppers / reviews). We also have new agentic product that is growing quickly. They both work together to help shoppers make purchasing decisions when buying from ecommerce stores.

What you'll do

Resolve difficult/technical customer problems via live-chat, email & video calls (40%)

Own our rating on the Shopify App Store by driving new reviews from happy customers & resolving negative reviews (25%)

Manage Fin, our AI support agent which resolves ~75% of customer problems (10%)

Must have

People skills - know when/how to escalade situations & when/how to de-escalate situations





Written communication - explain complex ideas in simple, concise terms

Curiosity - actively learning more about the product, problems customers face & ways we can best support them

Nice to have

Experience in ecommerce/ecommerce technology

Experience in customer facing roles

Experience driving outcomes with AI tools

Important things to know

We’re a small team

Profitable + growing

We have an office in Kitchener

Day to day is typically flexible/remote

Need to be EST, Canada, preference for candidates within 2 hours of Kitchener-Waterloo (London, Toronto, Hamilton etc)

This role has a flexible scope

As long as you're eager to own solving customer problems (chat, email, calls) as an individual contributor, we can scale the rest of the scope up or down quite a bit depending on experience. If you're interested but think you're too junior or senior, please still apply.

#J-18808-Ljbffr

📌 Support Specialist (Ontario)
🏢 Junip
📍 Ontario