Join PAL Group of Companies as a Help Desk Analyst in St. John’s, NL, where your IT skills can shine. Provide essential support to internal and external users with desktop, server, and networking expertise.
As a Help Desk Analyst, you’ll deliver Tier 1 and 2 system support to our dedicated team. Your role includes assisting external managed services customers, maintaining server systems, and ensuring a high-functioning network. Collaborate closely with cross-functional teams to diagnose user issues and communicate solutions effectively.
Key Responsibilities:
• Provide Tier 1 and 2 end-user support on-site and remotely
• Maintain and monitor server performance and health
• Troubleshoot desktop and application installation issues
• Configure and manage networking devices across LAN/WAN
• Improve system efficiency through infrastructure enhancements
Requirements:
• University degree in Computer Science or related field
• Experience with MS Office and Office 365 applications
• Familiarity with cloud technologies like AWS and Azure
• Solid knowledge of Windows and Linux systems
• Excellent communication and interpersonal skills
Leverage your technical skills to support a diverse team at PAL Group of Companies in St. John’s.
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📌 Help Desk Analyst at PAL Group (Newfoundland and Labrador)
🏢 PAL Aerospace
📍 Newfoundland and Labrador
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