Advance your career with the City of Burlington as a Customer Experience Supervisor. This full time permanent role involves managing the Centralized Contact Centre and ensuring top-notch front-line service.

As a Customer Experience Supervisor, you will oversee daily operations at the City's Consolidated Contact Centre, leading a service-oriented team. Your responsibilities include mentoring staff, developing customer-centric policies, and fostering a positive departmental culture. The role requires effective collaboration with various stakeholders to ensure compliance with regulations.

Key Responsibilities:
• Manage daily activities of Centralized Contact Centre
• Lead and supervise a customer service team
• Train staff on department policies and procedures




• Develop and monitor customer-centric processes
• Champion a positive departmental culture

Requirements:
• Two-year Diploma in Business or Public Administration
• 2-4 years of customer service experience
• Preferred experience in a Contact Centre environment
• Strong communication and collaboration skills
• Ability to manage multiple priorities with attention to detail

Lead customer service excellence while enhancing the City of Burlington's community relations.
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📌 Customer Experience Supervisor Burlington (Ontario)
🏢 City of Burlington
📍 Ontario