The overall purpose of this position is to maintain the warranty system, communicating system and program changes to Hyundai Motor Corporation in Korea, communicating claim submission inquiries with Korean/US/Mexico Manufactures and responding to inquiries from dealers through the warranty hotline system.

HOW WILL YOU MAKE AN IMPACT

Prepare monthly/weekly management reports

Provide support to the Warranty Team and Warranty system users relating to warranty policies, procedures and warranty system process.

Maintain and improved the Global Warranty Management System as per HACC needs.

Administer the Company’s warranty tables and develop new requirements.

Liaise with Finance Department to assist with the reconciliation of the warranty claims submitted to the factories.

Act as a liaison with IT department to ensure warranty system is maintained and improved

Manage and ensure all campaigns/recalls information in Warranty system are in compliance with official bulletins

Assist with the reconciliation of warranty claims submitted to the factories.

Submit Warranty claims to all factories in a timely manner.

Analysis of the returned and denied claims from factories and assist with the resubmission.

Provide reports and analysis for any Warranty related inquiries.

Provide support to the Warranty Support Coordinator to complete and maintain Dealer HPP/CPO refunds and cancellations in a timely manner.

Responding to inquiries and requests from dealers through the warranty hotline.

Assist Warranty Support Specialist as required.

Other duties as required

WHAT YOU WILL BRING TO THE ROLE





2-5 years of relevant experience in the same or similar positions.

Completion of an undergraduate degree or an equivalent combination of experience and education.

Good oral and written communication skills in English

Good oral and written communication skills in French will be an asset

Excellent MS Office skills (good knowledge of Excel recommended).

General database knowledge (MS Acess, SQL, etc) will be an asset

Strong organization, prioritization and problem solving skills.

General knowledge of I.T. systems.

Excellent project management skills.

WHAT HYUNDAI CANADA CAN OFFER YOU

Be part of an Award-Winning Culture

Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits

Take Advantage of RRSP Matching

Participate in an Exclusive Car Leasing Program

Benefit from Adaptable Start Times

Explore Career Growth, Mentoring, and Tuition Support Opportunities

Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs

Get Enhanced Maternity and Parental Leave Top-Up

Enjoy an Onsite Cafeteria and Game Room at our Markham Office





Opportunity for a Discretionary Annual Bonus Program

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HAPPENS NEXT
Candidates will be reviewed on or before October 9th.

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

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📌 Warranty Support Analyst (Ontario)
🏢 Hyundai Motor
📍 Ontario