Elevate member experiences as a Quality Assurance Specialist in Canada Life's advisory team. Drive compliance and quality improvements while collaborating across services in a full-time, permanent role.
You will play a key role in evaluating interactions and operational processes to uphold service standards at Canada Life. This opportunity calls for a seasoned expert in quality assurance with extensive knowledge in insurance or financial services.
Collaboration with leaders to enhance training and performance metrics will be crucial.
Key Responsibilities:
- Conduct quality reviews of advisor and member interactions
- Evaluate member outcomes to identify trends and risks
- Provide coaching insights for employee development
- Develop quality frameworks and performance metrics
- Collaborate to improve training and operational processes
Requirements:
- 5+ years in insurance or financial services
- Bilingual in English and French is a strong asset
- Knowledge of retirement products and regulations
- Solid analytical and problem-solving skills
- Proficiency in Microsoft 365 tools
Bring your expertise in quality assurance and member experience enhancement to Canada Life.
📌 Quality Assurance Specialist at Canada Life (Winnipeg)
🏢 Canada Life
📍 Winnipeg
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