Become a key player at Viv Technologies as a Senior Implementation Consultant focused on enhancing software usage for multi-site home care operators. Lead critical projects from launch to go-live for a positive customer experience.
This role demands a blend of project management and user training skills to successfully implement Viv’s software solutions. You will engage with clients to map workflows, configure their systems, and ensure effective data migrations. Your ability to facilitate training for users with diverse technical proficiency will be essential for increasing software adoption and satisfaction.
Key Responsibilities:
• Direct multiple customer implementations effectively • Conduct in-depth workflow-discovery and mapping • Configure systems and manage data migrations • Create and tailor training experiences for users • Monitor post-launch usage and customer feedback
Requirements: • 3-5 years of B2B software implementation experience • Strong management of multiple concurrent projects • Knowledgeable in software setup and data integrity • Ability to facilitate training effectively • Excellent written communication to provide updates
Utilize your project management and training skills to influence home care technology positively at Viv Technologies, Toronto. #J-18808-Ljbffr