Explore a Helpdesk Support role with DXC Technology in Ottawa, Ontario, providing essential services to enhance client IT interactions. Deliver professional assistance to resolve technical issues efficiently.
In this hands-on position, you'll be responsible for onsite helpdesk duties, responding courteously to client requests via various channels. You must have Canadian citizenship and a verifiable 10-year history to achieve the required Security Clearance. Problem-solving aptitude and transparent communication are key to success.
Key Responsibilities:
• Deliver IT support through phone and email queries
• Monitor ongoing support requests diligently
• Utilize a ticketing system for effective request management
• Troubleshoot and diagnose client IT problems
• Organize repairs for malfunctioning equipment
Requirements:
• 3-5 years of customer service experience
• Canadian citizenship with a 10-year available history
• Strong written and verbal communication skills
• Ability to handle stressful situations effectively
• Familiarity with case management processes is beneficial
Use your IT skills to drive success for clients at DXC Technology in Ottawa.
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📌 DXC Technology Helpdesk Support Role (Ottawa)
🏢 DXC Technology Philippines
📍 Ottawa