Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Excellent Place To Work® Certified, reflecting our commitment to our people, culture, and career development.The RoleAs a Customer Solutions Account Manager, you will play a critical role in protecting and strengthening client relationships. You will be the primary point of contact for clients who may be at risk of leaving, focusing on retention, loyalty, and long-term satisfaction.This role is ideal for someone who excels at problem-solving, communication, and de-escalation, and who takes pride in delivering exceptional client experiences. Your ability to understand concerns, manage objections, and provide effective, retention-focused solutions will be key to your success. This is an office based position. This is an existing vacancy.What You'll Be DoingDeliver a consistent, high-quality client experience with a strong focus on loyalty and retentionAct as the primary point of resolution for client concerns, objections, and retention-related inquiriesManage client communications (verbal and written) in line with established complaints and retention proceduresConduct proactive and reactive follow-up calls to gather feedback, reinforce value,



and improve satisfactionCollaborate with internal teams to thoroughly investigate issues and deliver retention-focused outcomesResolve client matters efficiently while maintaining a long-term relationship mindsetEscalate compliance-related matters to the Compliance team when requiredIdentify cases requiring escalation to Collections and ensure a smooth handoverMaintain professionalism, empathy, and courtesy in all client interactionsThis role may evolve over time, and additional responsibilities may be assigned to support business and departmental objectives.What You Bring to the TeamExceptional communication skills, both written and verbalStrong attention to detail and the ability to thrive in a fast-paced environmentAbility to work independently while also contributing effectively to a teamProficiency with Microsoft Office (Excel reporting skills required) and SalesforceA proactive, solution-oriented mindset with the ability to handle pressure confidentlyEducation & ExperienceMinimum 2 years of experience in a client retention or client satisfaction roleProven experience in client services, negotiations, and escalation managementTelecommunications retention experience is strongly preferredPrevious Salesforce experience is considered an assetMonday to Friday role; shifts vary based on business needs (typically between 8:30am and 8:30pm)What's in It for YouBase salary: $55,000 – $60,000 per year15 days paid vacation + statutory holidaysExtra day off for your birthdayClear career development and progression planEmployee Assistance Program (EAP)RRSP matching programSupportive leadership teamA collaborative, inclusive, and Great Place To Work® Certified cultureReady to Take the Next Step?If you're ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.Apply now and become part of Peninsula Canada's exciting growth journey.Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.

📌 Customer Solutions Account Manager (Retention & Loyalty) (Toronto)
🏢 Peninsula Canada
📍 Toronto