Employment Type:

Full-Time (In office) Location:

1920 Saint-Régis, Dorval, QC, H9P 1H6 Schedule:

Monday to Friday, 8:30 AM – 4:30 PM

About Us

Founded in 1985, FB Canada Express is a Canadian logistics company with over 40 years of experience in cross-border and time-critical logistics. We provide a range of services including air freight, customs clearance, cross-border eCommerce, time-critical transportation, and warehousing and fulfillment solutions.

With operations across Canada, we work with businesses, logistics providers, and eCommerce partners to manage the movement, clearance, fulfillment, and final-mile delivery of shipments into, out of, and within Canada. Our teams combine industry expertise, technology, and hands-on operational support to deliver reliable and efficient logistics solutions.

Fulfillment & Warehouse Operations Coordinator

Position Summary

The

Fulfillment & Warehouse Operations Coordinator

is responsible for coordinating the day-to-day execution of fulfillment, pick-and-pack, warehouse, and logistics activities.

This is a

hands-on operational role

that works closely with warehouse staff, office teams, clients, staffing resources, and final-mile delivery partners. The successful candidate will be organized, proactive, dependable, and comfortable taking ownership of daily priorities to ensure production targets and shipping deadlines are met.

Full training will be provided

on our internal processes, client requirements, systems, carrier portals, and operational procedures. We do not expect the successful candidate to know every aspect of the role from day one. We are looking for someone with a strong operational foundation, a willingness to learn, and the ability to gradually take ownership of the position as they become familiar with our operation.

Key Responsibilities

Fulfillment, Pick-and-Pack & Production

Plan and coordinate fulfillment programs based on client requirements, production volumes, inventory, and deadlines.

Prepare and finalize orders, quantities, production requirements, and client-specific instructions or exceptions.

Review inventory and backup stock when planning upcoming production.

Track incoming materials and communicate shortages, missing items, and expected arrival times.

Ensure all labels, documents, and required production materials are prepared and printed before shift workers arrive.

Verify labels, documents, quantities, and other production materials for accuracy before production begins.

Count and reconcile labels against U.S. and Canadian production requirements.

Track completed boxes and production quantities throughout each shift.





Provide shift workers with transparent daily production targets, priorities, and instructions.

Prioritize core production volumes before custom boxes, add-ons, and other secondary work.

Ensure sufficient inventory and product variety are available for add-ons and customized orders.

Monitor production progress throughout the day and proactively address delays or operational issues.

Keep clients informed of production progress, including providing notice as orders approach completion.

Warehouse & Logistics Operations

Plan daily warehouse activities based on production volumes, inbound and outbound skids, staffing requirements, inventory, and final-mile schedules.

Determine staffing requirements based on expected production volumes and operational needs.

Coordinate with final-mile delivery partners, including

Intelcom, UniUni, Purolator, and Canada Post , regarding pickups, shipments, and delivery requirements.

Perform regular inventory checks and communicate shortages or replenishment requirements.

Coordinate the wrapping, staging, loading, and unloading of skids.

Coordinate the ordering and availability of skids and other warehouse materials as required.

Perform arrival scans, dispatch activities, and other shipment-processing functions.

Coordinate between the office and warehouse to ensure operational information, priorities, and client requirements are communicated accurately.

Coordinate and handle heavy or bulky shipments, including DTDC shipments.

Support customs-related logistics and communicate with

CBSA

when required.

Perform occasional driving, pickups, deliveries, or other transportation duties as required.

Assist with general warehouse operations during busy periods and peak seasons.

Training & Development

We recognize that every fulfillment and logistics operation works differently.

Comprehensive on-the-job training will be provided , including training on:

Internal workflows and standard operating procedures

Client-specific fulfillment requirements

Production planning and daily warehouse processes

MyFBX and other internal systems

Canada Post, Intelcom, and other carrier portals

Shipping, scanning, and dispatch procedures

Inventory and fulfillment processes





Relevant customs and CBSA procedures

The successful candidate will work alongside experienced team members during the training period and will be given time to learn the operation before being expected to independently manage all aspects of the position.

Requirements & Qualifications

3–5 years of relevant experience

in warehouse operations, logistics, fulfillment, distribution, courier operations, production, or a related environment.

Previous experience in an operational leadership position such as

Lead Hand, Team Lead, Supervisor, Coordinator, or Manager

is preferred.

Post-secondary education in

Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field

is an asset.

Robust organizational and planning skills, with the ability to manage multiple priorities and deadlines.

Strong problem-solving skills and the ability to anticipate operational requirements.

Proactive and dependable, with a strong sense of ownership and initiative.

Strong communication and interpersonal skills when working with clients, employees, carriers, and internal teams.

Strong English communication skills are required. Additional languages, including

Punjabi or Hindi , are considered an asset.

Comfortable working in both an office and warehouse environment and taking a hands-on approach when required.

Ability to safely lift and move heavy or bulky shipments and warehouse materials.

Valid driver's licence and ability to perform occasional work-related driving.

Basic working knowledge of

Google Sheets, Microsoft Excel, Microsoft Office, and standard printing systems .

Comfortable learning new systems, software, and carrier portals.

Prior experience with our specific systems is not required, as training will be provided.

Consistent attendance and punctuality are essential.

Flexibility to perform additional duties based on changing business and operational requirements.

Benefits

Extended health benefits

Dental benefits

Vision care

Company events

On-site parking

Accessibility & Accommodation

FB Canada Express is committed to creating an inclusive and accessible workplace. We provide accommodations during the recruitment process and throughout employment in accordance with the Quebec Charter of Human Rights and Freedoms and applicable legislation. If you require accommodation at any stage, please let us know and we will work with you to meet your needs.

Strong English communication skills are required. Additional languages, including

Punjabi or Hindi , are considered an asset.

📌 Fulfillment & Warehouse Operations Coordinator (Dorval)
🏢 FB Canada Express
📍 Dorval