TelecommunicationsOperator 1

Regular Full-Time

Surrey PoliceService (SPS) is Surrey’s new municipal police agency. On November 29, 2024,SPS became the police of jurisdiction, and assumed responsibility and commandfor policing and law enforcement in Surrey. SPS is working to redefine policingwith creative new approaches and community-based solutions. It’s an excitingtime as SPS continues to expand our team with talented people who want to helpshape the future of policing in Surrey. To date we’ve hired over 550 policeofficers and over 450 civilian support staff and will grow to be one of thelargest independent police services in Canada. Since day one, SPS has beenintentional about building a culture that is inclusive, respectful andsupportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

SurreyPolice Service (SPS) has an exciting opportunity for three regular full-timeTelecommunications Operator 1 to join our Operations Communications Centre(OCC) Section, within the Community Policing Bureau. Reporting to the OCCManager, the incumbent is responsible for the efficient response to emergencyand non-emergency calls, call screening, timely communication, effectiveprioritization of calls and related detailed administrative work. In addition,the incumbent receives training in radio dispatch in order to be able to assistin dispatching field units, when necessary.

Schedule / Hours of Work

Thisis an on-site position and the incumbent will work a rotating scheduleof four (4) 12-hour shifts, followed by four days off. Incumbents must be ableto work a variety of shifts including days, evenings, graveyards, holidays andweekends. Please note, the hours are subject to change based on operationalneeds and adherence to the Collective Agreement.

- Takesreports and enters detailed information accurately within time constraints.




- Providescritical information with speed and accuracy to the public and other agencies.
- Maintainsphone contact with callers under certain emergency situations, dispensesinstructions to callers and ensures that all pertinent information istransmitted to the Telecommunications Operator 2.
- Liaisesclosely with the Telecom Operator 2 on priority 1 calls, completes extensivereport taking and required investigation, and returns to the caller, as needed.
- Identifiesother agencies that may be required for the event, forwards the information tothe Telecom Operator 2 and/or contacts the agencies directly.
- Completesforms, reports and records pertaining to receipt of incoming calls.
- AccessesCPIC, CAD (computer aided dispatch), and other information sources to makeinquiries related to a report or event.
- Receivestraining in the dispatch function and assists in the dispatch function as partof that training.
- Maybe required to attend court to give evidence on calls taken.
- Maintainscomprehensive file records per various file management requirements.
- Maintainsgeneral upkeep and cleaning of equipment and workstation.
- Assistsother employees in the section in
- Performs related duties as required.

QUALIFICATIONS

- Completion of Grade 12, supplemented by somerelated experience.
- Accurate typing speed of 45 wpm.
- Theability to work rotating shifts, including day, evening, graveyards, holidaysand weekends.
- This position requires both SPSSecurity Clearance and RCMP Reliability Status. All applicants must obtain andmaintain the required police security clearance throughout their employmentwith SPS,



which includesa mandatory polygraph examination .

BENEFITS &COMPENSATION;

SurreyPolice Service offers a comprehensive benefits package, including extendedhealth and dental coverage, a defined benefit pension through the MunicipalPension Plan, generous vacation entitlements, and ongoing professionaldevelopment. Employees also benefit from short-term and long-term coverage,travel and life insurance, discounted access to City of Surrey recreationfacilities, and a dedicated Employee Services team providing personal andfamily support. With a strong focus on well-being, career growth, and work-lifebalance, SPS is committed to fostering a supportive and rewarding workplace. Note– The aforementioned benefits only apply to eligible full-time positions withinSPS.

- This is a unionized position, representedby CUPE 402.
- The compensation range is $39.99/hour- $47.10/hour (pay grade 19E) based on 2026 rates.
- Shift Differential: An additional$5.00 per hour for shifts worked Sunday through Thursday between 19:00 and 07:00,and an additional $8.00 per hour for shifts worked Friday and Saturday between 19:00and 07:00.

Applications must besubmitted through our online Careers page. This posting will remain open until 11:55pm on October16, 2026; however, applications will be reviewed on an ongoing basis. Weencourage interested candidates to apply as soon as possible, as the postingmay close earlier if a suitable candidate is selected.

For updates onrecruitment opportunities and other Surrey Police Service news, follow us on LinkedIn , Instagram , Facebook , and X (formerly Twitter).

Thank you foryour interest in working with SPS. We pride ourselves on hiring members thatmodel the mission, vision, and values of SPS through unquestioned integrity andsustaining a visible, credible, inclusive, and respected profile.

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📌 Telecom Operator 1 Call Taker (Surrey)
🏢 Surrey Police Service
📍 Surrey