Elevate guest experiences with Great Canadian as a Customer Service Representative. Deliver exceptional support while nurturing a safe and welcoming environment for all staff and guests.
This role, supervised by the Guest Services Supervisor, focuses on providing top-notch customer service and ensuring adherence to company policies. You'll play a pivotal role in promoting events, responding to inquiries, and fostering strong relationships with both guests and colleagues.
Key Responsibilities:
• Answer the switchboard and redirect calls efficiently
• Greet guests in person and provide facility information
• Promote the Elements Rewards Loyalty program
• Assist in executing onsite events and promotions
• Resolve guest issues effectively, escalating as needed
Requirements:
• High School Diploma required
• Minimum 2 years of customer service experience
• Gaming experience preferred, must obtain Gaming License
• Strong communication skills with guests and team members
• Ability to work in a casino environment, including standing for long periods
Bring your dedication to hospitality and customer satisfaction to Excellent Canadian.
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📌 Customer Service Representative at Great Canadian (Milton)
🏢 Great Canadian Entertainment
📍 Milton