Elevate customer experience as a Sales and Refining Coordinator at Umicore. Focus on refining lot management and client communication within a global materials and technology leader.This role involves coordinating and managing refining lots, training staff, and resolving customer inquiries. You'll be responsible for preparing customs documentation and ensuring accurate settlements. Engage in proactive outreach to maintain robust customer relationships and provide detailed technical explanations.Key Responsibilities:Oversee refining lot settlements and customer interactionsCommunicate refining technical details and pricing structuresTrain staff on refining documentation and proceduresProcess customs documentation for domestic and international shipmentsResolve customer complaints regarding assay resultsRequirements:Business administration, marketing diploma, or equivalentStrong verbal and written English communicationAdvanced skills in SAP, Microsoft Office, and data analyticsHigh attention to detail and efficiencyPreferred prior experience in jewellery or precious metalsLeverage your organizational skills to ensure excellence in customer service at Umicore.

📌 Umicore Sales And Refining Coordinator (Markham)
🏢 Umicore
📍 Markham