Drive your career forward as a Bilingual Customer Service Agent at Serco Canada in Ontario. Help customers through the Driver Examination services with dedicated support in both French and English. In this crucial role, you will play a key part in ensuring successful and fair assessments for Ontario Driver’s Licences.
Your responsibilities include evaluating applicant eligibility, conducting necessary examinations, and providing comprehensive service to customers. Excellent judgement and communication skills are essential for navigating complex inquiries and maintaining compliance with safety and operational regulations. Key Responsibilities:
Evaluate identity documents for licence applications
Provide information and assist applicants for various licences
Conduct vision tests and administer knowledge exams
Schedule road tests and handle temporary licence issuance
Investigate and resolve driver record issues Requirements:
Completion of Customer Service Agent training program
GED or high school diploma required
Must speak fluent French and English
Minimum of two years’ customer service experience
Familiarity with Highway Traffic Act regulations Bring your bilingual expertise and customer service experience to support licencing efforts with Serco Canada in Ontario.