Join EDC as a Senior Insights Manager in Customer Experience and apply your quantitative research expertise. This hybrid role focuses on enhancing customer journey insights and market understanding. As a Senior CX and Market Insights Manager at Export Development Canada, you'll play a pivotal role in advancing business decisions with data-driven insights.

You'll oversee complex research initiatives, ensuring that insights inform strategies and enhance the exporter experience. Your proficiency in analytical methods will be essential for examining trends and patterns in customer data. Key Responsibilities:
Lead evolution of customer measurement frameworks and surveys
Ensure methodological rigor and data quality in research




Analyze diverse datasets to deliver actionable insights
Translate research findings into explicit, concise reports
Collaborate effectively with cross-functional teams Requirements:
Seven-plus years in quantitative research or insights roles
Expertise in SPSS and advanced statistical analysis
Proven experience leading market research projects
Solid organizational and communication skills
Familiar with CSAT, NPS, and similar frameworks Utilize your analytical mindset to drive customer success at EDC through insights and impactful research.

📌 Senior Insights Manager In Customer Experience Ottawa (Canada)
🏢 Export Development Canada (EDC)
📍 Canada