Drive customer engagement strategies for Reitmans, RW&CO.; and Penningtons as a Customer Engagement Strategy Manager. Utilize data analytics to improve customer relationships and revenue generation.

Reitmans Canada

Limited is hiring a Customer Engagement Strategy Manager to transform customer interactions across its iconic brands. This role focuses on building lifecycle strategies that engage and retain customers. Your experience in CRM and ecommerce will be crucial in creating personalized experiences and analyzing their impact on growth. Key Responsibilities:
Own the customer growth strategy across multiple channels
Implement creative lifecycle marketing strategies
Collaborate with teams to streamline customer journeys
Measure success through detailed analytics and metrics
Identify recent segments for engaging potential customers Requirements:
8+ years in CRM, lifecycle marketing or digital projects
Proven ability to enhance engagement and retention
Expertise with automation tools like Braze
Solid analytical skills with a focus on ecommerce metrics
Bilingual in French and English Take charge of customer engagement at Reitmans and redefine how the brand interacts with customers for long-term success.

📌 Reitmans Customer Strategy Growth Manager Montreal
🏢 SmartRecruiters
📍 Montreal