30 Sep
|
Loblaw
|
Brampton
Loblaw Technology in Brampton, ON is seeking a Specialist, Contact Centre Knowledge Management to transform complex policies into concise knowledge content for our contact centre. You will create articles, scripts and job aids to empower agents and improve customer support.
Responsibilities include maintaining the knowledge base, leading policy updates, and collaborating with business teams to close training gaps. This role supports a diverse, inclusive workplace with solid growth prospects.
📌 Knowledge Base Specialist – Contact Centre Brampton
🏢 Loblaw
📍 Brampton