Step into a crucial role at Amazon as an Infrastructure Support Engineer I to support AV, network, and print services. This position focuses on delivering outstanding service through effective incident management. You will work within the Operations Management Center to triage incidents and ensure a high-quality Amazonian experience.

Your role will require excellent troubleshooting skills in a collaborative workplace dedicated to infrastructure excellence. Engage in proactive communication and continuous improvement practices. Key Responsibilities:
Address incoming infrastructure incidents promptly
Assess issues to determine if troubleshooting or escalation is required
Aggregate related incidents for streamlined resolution
Report on infrastructure health trends regularly
Focus on enhancing customer service processes Requirements:
1+ year experience resolving Windows Server issues
1+ years in a multi-user high availability workplace
1+ years supporting corporate networking solutions
Knowledge of OSI model and TCP/IP
High school diploma or equivalent Utilize your technical expertise and customer service passion to thrive in Amazon's supportive setting.

📌 Infrastructure Support Engineer I At Amazon Vancouver (Canada)
🏢 Amazon
📍 Canada