Step into a transformative role at Vetster as the Head of Operations and Customer Experience. Focus on operational excellence while enhancing the veterinary service delivery model. In this hybrid position located in Toronto, you'll work closely with the COO, overseeing operations and the Customer Experience team.

Your role involves optimizing processes to support Vetster's growth and improve service delivery, ensuring outstanding care for pets and their owners across our platform. Key Responsibilities:
Lead quarterly planning and execution with the COO
Design and implement effective process systems
Drive cross-departmental initiatives and project scopes
Oversee relationship management with vendors
Map and document workflows to enhance efficiency Requirements:
Proven capability in rapidly scaling operations
Solid knowledge of customer service software
Experience in team development and strategic hiring
History of effective process design and implementation
Excellent communication skills and decision-making ability Transform how Vetster operates and delivers customer experiences, making an impact in the evolving field of pet healthcare.

📌 Head Of Operations And Customer Experience Toronto
🏢 Vetster
📍 Toronto