Lead as an IT Operations Leader in Ottawa, ON, driving service delivery and cybersecurity for a respected federal entity. This hybrid position requires bilingual capabilities and valid clearance. In this essential role, you will guide IT operations and deliver continuous service improvements while developing a high-performing team.

You'll collaborate with business leaders to align technology initiatives with organizational goals in a regulated setting. Your leadership will ensure secure and reliable IT services. Key Responsibilities:
Manage IT operations and Service Desk initiatives
Enhance service quality through continuous improvement
Strategic advisor on technology and architecture
Handle vendor and service performance oversight
Advocate for security and compliance standards Requirements:
5+ years of leading IT operations in enterprises
Experience with ITIL for Service Desk management
Proven background in cybersecurity governance
Robust management of cross-level stakeholder relationships
Secret Security Clearance and bilingual proficiency required Contribute to meaningful digital transformation while working collaboratively in a technology-driven federal workplace.

📌 It Operations Leader In Ottawa
🏢 Altis Technology
📍 Ottawa