Lead as an IT Operations Leader in Ottawa, ON, driving service delivery and cybersecurity for a respected federal entity. This hybrid position requires bilingual capabilities and valid clearance.

In this essential role, you will guide IT operations and deliver continuous service improvements while developing a high-performing team. You'll collaborate with business leaders to align technology initiatives with organizational goals in a regulated setting. Your leadership will ensure secure and reliable IT services.

Key Responsibilities: • Manage IT operations and Service Desk initiatives • Enhance service quality through continuous improvement • Strategic advisor on technology and architecture • Handle vendor and service performance oversight • Advocate for security and compliance standards

Requirements: • 5+ years of leading IT operations in enterprises • Experience with ITIL for Service Desk management • Proven background in cybersecurity governance • Solid management of cross-level stakeholder relationships • Secret Security Clearance and bilingual proficiency required

Contribute to meaningful digital transformation while working collaboratively in a technology-driven federal setting.

📌 It Operations Leader In Ottawa Montreal
🏢 Altis Technology
📍 Montreal