Work onsite at DXC Technology in Ottawa, Ontario as a Helpdesk Services Specialist. Provide critical IT support for applications and troubleshoot hardware issues for clients.
Candidates must be Canadian citizens with 10 years of documented residency. You will deliver customer support, manage ticketing processes, and ensure effective monitoring of service levels. Solid communication and problem-solving skills are essential for interacting with clients professionally.
Key Responsibilities:
• Offer comprehensive support via telephone and email
• Ensure timely monitoring of support requests
• Resolve IT issues through effective troubleshooting
• Document all requests in an organized ticketing system
• Respond professionally to client inquiries
Requirements:
• 3-5 years of IT support experience
• Bilingual proficiency in French and English
• Required Canadian citizenship and security clearance
• Excellent interpersonal and communication abilities
• Knowledge of Microsoft products and relevant IT skills
Deliver exceptional support and operational excellence at DXC Technology in Ottawa, enhancing the client experience.
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📌 DXC Technology Helpdesk Services (Ottawa)
🏢 Dxctechnology
📍 Ottawa