Enhance your career at Fairmont Chateau Laurier as a Bilingual Night Royal Service Agent. Focus on providing exceptional service and operational support during night shifts.
This part-time position is critical for maintaining guest satisfaction through effective communication and prompt assistance. You will be responsible for managing calls, assisting guests with information, and executing in-room dining orders. Ideal candidates will possess a robust service mindset and adaptability in emergency situations.
Key Responsibilities:
• Manage incoming calls and guest requests efficiently
• Coordinate in-room dining and dining reservations
• Maintain guestroom telephones in working order
• Execute wake-up call programming for guests
• Comply with health and safety standards
Requirements:
• Must be available for overnight shifts
• Proficient in English and French
• Previous related experience in hospitality
• Must hold Smart Serve certificate
• Strong typing skills with a minimum speed of 40 words per min
Deliver top-tier service and represent Fairmont's commitment to excellence in hospitality.
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📌 Night Royal Service Agent - Bilingual Role (Ottawa)
🏢 AccorHotel
📍 Ottawa