Categories: Clerical / Administration

Location(s): Owen Sound

Types: Casual

POSITION TITLE: PATIENT SERVICE AGENT
DEPARTMENT: CENTRAL REGISTRATION
POSITION LOCATION: OWEN SOUND
UNION AFFILIATION: OPSEU – CLERICAL
STATUS: CASUAL
WAGE RATE: $24.526 – $26.436

Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality.

Qualifications / Skills / Abilities:

Required
High school Diploma and/or post-secondary medical secretarial education or equivalent
Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
Proven experience in clinical scheduling setting – which includes using Cerner ESM
Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting




Excellent interpersonal and communication skills
Attention to detail and accuracy
Patient-service focused
Ability to multi-task
Microsoft Office experience in Word (to be tested)
Typing – 30 WPM (to be tested)
Medical terminology (to be tested)
Ability to understand verbal and written instructions
Capable of filing
Ability to work all shifts
Recent satisfactory performance and attendance record
Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a secure workplace free of violence and harassment
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

📌 Patient Service Agent – Central Registration – Casual Os Owen Sound
🏢 Brightshores Health System
📍 Owen Sound