Transform customer interactions as a Bilingual Associate I in Customer Service at Alcon, located in Mississauga. This contract role requires valuable communication skills and order processing expertise. As part of Alcon's customer service team, you'll enhance customer experiences through transparent communication and effective problem resolution.

Duties include processing and tracking orders, answering complex inquiries, and suggesting enhancements to service strategies. Your contributions are vital for maintaining high service standards and promoting operational efficiency. Key Responsibilities:
Process, track, and release customer orders accurately
Address customer inquiries and concerns effectively




Collaborate with internal departments for resolutions
Identify trends for continuous service improvement
Share insights on issues requiring training or process changes Requirements:
Secondary School Diploma minimum, Bachelor’s preferred
Fluent in English and French with excellent communication
Familiarity with Salesforce, EDI, ERP systems desired
Solid attention to detail and critical thinking
Ability to adapt and thrive in a changing setting Utilize your bilingual skills and customer service expertise to positively impact Alcon.

📌 Associate I, Customer Service Bilingual At Alcon Mississauga (Canada)
🏢 Alcon MX
📍 Canada