'Objective:

To provide every guest with a warm, genuine welcome and deliver outstanding service throughout their stay. The Guest Services Representative plays a key role in creating memorable guest experiences by assisting with inquiries, resolving concerns, and ensuring smooth day-to-day front desk operations. Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Guest services staff. It is essential that you always remain qualified, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

'Responsibilities'
Perform check-in, check-out procedures efficiently and accurately
Process reservations, cancellations and modifications
Maintain up-to-date knowledge of room availability and status
Handle cash, credit card transactions and billings
Monitor and respond to front desk and department emails and phone messages
Maintain Lost & Found records and assist with item recovery




Actively participate in the cleaning of public common areas and lobby including, doors, floors and trash removal to ensure a consistently clean and welcoming environment
Report on maintenance or housekeeping issues to appropriate departments
Support safety and security protocols and handle emergency situations such as guest illness, fire or safety hazards and any incidents are reported
Ensure front desk area is clean, organized and stocked with necessary supplies
Assist with laundry duties
Supervise and maintain sundry store
Ensure compliance with hotel and health and safety policies
Monitor access to the hotel and report any suspicious activities to management
Communicate effectively with all departments to ensure seamless service
Uphold a positive and qualified demeanor with guests and teammates
Other duties as may be assigned

Pay: From $16.00 per hour

Benefits:
In office parking

Work Location: In person

📌 Front Desk Agent Edmonton
🏢 Best Western Plus West Edmonton
📍 Edmonton