Senior On-Site Service Specialist

Responsibilities:
Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
Delivery of mail and printing projects throughout the customers site
Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
Download jobs from email or print queue, sizing, reproducing, sorting and finishing
Establishing and maintaining quality controls to ensure work accuracy
Responding to first level phone calls from end users of equipment to determine the problem, transparent paper jams, run test copies and determine status of machines
Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
Running reports
Collaborate with risk management teams to prepare contingency plans for bank run scenarios.
Keeping logs of downtime,



repairs and meter charges of all copiers/printers on site
Prepare, format, and review correspondence, reports, spreadsheets, and internal documents to support management decision-making
Uphold workplace safety standards and operational procedures

Qualifications:
High School Diploma or equivalent work experience
Minimum 2 years of experience working in a mail room or copy centre

Skills:
Excellent interpersonal skills with the ability to quickly develop business relationships
Solid self-motivation to drive results
Excellent communication skills both verbal and written
Effective use of Microsoft Office
Ability to lift 30+lbs. as necessary

Other:
Present a qualified image at all times to customers and vendors
This role is subject to change as per organizational requirements. The employee may be asked to perform additional duties as necessary

📌 Senior On Site Service Specialist Toronto (Canada)
🏢 Ricoh
📍 Canada