Pay Range: $50.00hr - $55.00hr

Job Overview:

Our client is looking for a Production Support Engineer to work for the Commercial Line of Business. The successful candidate should have extensive experience in production support and incident management as outlined in the requirements.

Responsibilities:
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
Plan for future capacity needs to ensure systems can handle anticipated workloads.
Develop and maintain processes for deploying software updates and releases.




Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
Maintain explicit and concise documentation of systems, processes, and procedures.
Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:
Cloud Platform (OCP).
10+ years of experience in production support handling production incidents.
Excellent knowledge of OCP with command line.
Monitoring tools (Dynatrace).
Operating System (Windows, Linux).
Scripting (Shell Scripting, Python, PowerShell).
Database (SQL database management, MongoDB).
Container Services (Kubernetes).
Disaster Recovery Planning and execution.

📌 Senior Production Support Engineer Toronto (Canada)
🏢 Cynet Systems
📍 Canada