Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.
YOUR RESPONSIBILITIES
- Answer customer requests through various channels (phone, chat, email);
- Perform data entry and conduct research;
- Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
- Answer customer requests quickly;
- Communicate with customers through various channels;
- Assess customers’ needs and propose adequate solutions;
- Ensure customer satisfaction and offer skilled customer service.
YOUR SPECIFIC MEASURES OF SUCCESS
- Service level;
- Average processing time;
- Average response time;
- CSAT;
- CES.
WHAT WE ARE LOOKING FOR
- General experience in customer service;
- Experience with a CRM, an asset;
- Ease with technology;
- Bilingual, (French and english, written and spoken);
- Previous branch experience, an asset;
- Knowledge of health and safety, an asset.
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📌 Bilingual Customer Service Agent (Blainville)
🏢 Software Paradigms International
📍 Blainville
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