Operations Manager

Location: Vancouver, BC

Job Type: Full time

DelGate Logistics is a growing 3PL, warehousing, fulfillment, freight, and last-mile delivery company. We are seeking an organized and experienced Operations Manager to oversee our operational teams and ensure smooth day-to-day execution across warehouse, dispatch, logistics, and customer service.

This is primarily an office-based management role. You will lead teams, monitor performance, coordinate priorities, solve issues, and ensure our clients receive reliable and qualified service.

Key Responsibilities
Manage and support Logistics Coordinators, Dispatchers, Customer Service Representatives, and Warehouse Supervisors
Oversee daily warehouse receiving, fulfillment, shipping, delivery, and freight activity through team leads
Ensure orders, inventory movements, client requests, and deliveries are completed accurately and on time
Coordinate between warehouse, dispatch, logistics, customer service, account management, and sales teams
Review operational reports, KPIs, backlog, client issues, labour requirements, and service performance
Improve processes to reduce errors, delays, damages, and unnecessary costs
Handle escalated customer and operational issues professionally and promptly
Set clear expectations,



train team members, and hold employees accountable for performance
Support client onboarding and ensure operational requirements are communicated to all teams
Maintain strong communication with management regarding performance, challenges, staffing, and growth opportunities
Ensure teams follow company procedures, safety standards, and service-level expectations

Requirements
3+ years of experience in logistics, warehouse operations, fulfillment, transportation, or 3PL management
Previous experience managing office-based operations, dispatch, customer service, or logistics teams
Solid understanding of warehouse and transportation operations
Excellent leadership, communication, problem-solving, and organizational skills
Experience using WMS, TMS, CRM systems, Excel, and operational reports
Ability to manage multiple priorities in a fast-paced environment
Experience in ecommerce fulfillment, freight, furniture, or last-mile delivery is an asset

What We Offer
Competitive salary based on experience
Opportunity to lead a growing operations team
Career growth within a fast-growing logistics company
Supportive and qualified work environment

📌 Operations Manager Vancouver
🏢 DelGate Logistics
📍 Vancouver