Job Summary To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.
Job Description Key Accountabilities:
Respond to customer calls, faxes, and e-mails
Generate and follow up on quotes for all products
Provide technical assistance to customers
Process sales orders
Enter return orders, credits, and debits when required
Enter scrap return order as requested by distribution channels
Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
Accurately implement and maintain firm metal agreements. Track units used by customer on a regular basis while providing customer with updates.
Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
Manage customer specific inventories and report concerns to purchasing/ management
Satisfy customer service issues
Continuously increase knowledge of company products, services, and procedures
Work in team environment, communicating as required with all personnel.




Traveling as needed to meet company goals
Monitor competitor products and prices.
Assist in quality related duties where required
Meets TKMNA Employee Attributes/Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience
Preferred Requirements:
1 to 2 years sales experience
Interpersonal skills necessary in order to sell, negotiate and close business with customers
Attention to detail in order to evaluate customer’s accounts and orders
Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
Knowledge of products being sold by the business unit
Benefits Overview We offer competitive company benefits to eligible positions, such as :
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Advantages may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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📌 Contract Sales Representative (Quebec City)
🏢 thyssenkrupp Materials NA
📍 Quebec City