Job Description
What is the opportunity? Join our Enterprise Supplier Management and Procurement Operations services team as a Senior Manager where you'll shape the future of how we work with our most critical business partners. This is a highly influential role where you'll drive operational excellence, unlock significant value, and build strategic partnerships that directly impact how our enterprise functions. You'll own a dynamic portfolio of Supplier relationships, from transportation logistics to office place consumables - giving you breadth, autonomy, and influence over enterprise-wide outcomes.
If you thrive on solving complex problems, building trusted relationships, and turning data into competitive advantage, this role offers the perfect blend of strategic thinking and tangible impact.
What will you do? Shape Strategy and Drive Results Define and execute a Supplier relationship strategy that aligns with enterprise priorities and creates measurable competitive advantage
Lead the tactical delivery of services across a portfolio of third-party providers, with flexibility to expand and evolve based on organizational needs
Transform raw performance data into compelling business insights that influence leadership decisions and drive continuous improvement
Supplier Performance & Risk Management Design and oversee Supplier scorecards and dashboards that provide real-time visibility into program health and performance
Build proactive risk controls that anticipate and prevent problems before they impact operations
Lead Supplier risk governance activities aligned with enterprise policies and procedures
Guide Suppliers through their entire lifecycle from strategic onboarding to performance optimization to thoughtful transitions acting as their trusted partner and accountability champion




Value & Spend Optimization Identify and capture cost optimization opportunities across the Supplier portfolio
Negotiate commercially favorable terms while maintaining strong Supplier partnerships and value
Demonstrate clear ROI on Supplier initiatives and program investments
Stakeholder Partnership & Influence Build collaborative relationships with business partners across the enterprise, becoming their trusted advisor and go-to expert
Translate complex Supplier performance data into clear, actionable solutions that enhance service delivery
Champion program success by aligning stakeholders around shared enterprise priorities
What do you need to succeed? Must have: 7+ years leading Supplier, Vendor, and Client relationships in dynamic environments
Experience in transportation/parcel services and supply chain environments including logistics, customs compliance, and industry regulations
Sharp analytical mindset with the ability to synthesize complex information and make sound decisions under ambiguity
Excellent communication skills (written and verbal) that help you influence across organizational levels
Demonstrated ability to juggle competing priorities without losing sight of detail or strategic focus
Strategic agility with the ability to determine when to accelerate progress, exercise patience, or pivot direction
Proactive, adaptable approach to problem-solving with a genuine appetite for learning and growth
Nice-to-have :



Prior experience leading and developing teams
Background in contract negotiation and commercial law
Consumer packaged goods industry experience
Relevant credentials (University degree, professional certification - CSCP, CLTD, CTSC, CCLP, SCMP) or equivalent hands‑on expertise
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a agile, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
#LI-POST
Job Skills Banking Operations, Business Partner Relations, Client Relationship Management, Communication, Courier Delivery, Data Analysis, Data Analytics, Design Thinking, Interpersonal Relationship Management, Operations Management, Package Delivery, Risk Management, Shipping, Strategy Development, Supplier Management, Supplier Negotiations, Supplier Partnerships, Supplier Relationship Management, Supplier Strategy, Supply Chain Operations, Teamwork, Transportation And Logistics, Waterfall Model
Additional Job Details Address:
BAY WELLINGTON TOWER, 181 BAY ST:TORO

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📌 Senior Manager, Supplier Relationship Management (Ontario)
🏢 RBC
📍 Ontario