The Slot Supervisor is a highly visible presence on the Slot Floor and is responsible for developing and maintaining the highest rapport with guests and developing Slot customer relations. The Slot Supervisor will promote an energetic and exciting experience for all guests while consistently maintaining professionalism, integrity and respect for privacy. He/She will liaise and communicate regularly with Casino Host/PURE Players Rewards.
Core Competencies Customer Service
Team Work and Cooperation
Problem Solving
Leadership and Mentoring
Job Duties
Capable of completing the regular duties of Slot attendants when required
Ensure all slot operations are in compliance with AGLC Terms and Conditions
Monitor and report risk and safety concerns to ensure a secure environment for both associates and guests
A passion for excellent service and the organization’s vision
Commitment to learning what our customers' needs and wants are
Encourage mutual accountability in service and inspiring others
Support and communicate between all applicable departments associated with the Casino gaming floor
Responsible for the daily execution of operational goals and objectives
Maintain an ongoing presence on the gaming floor and create an atmosphere of “fun and excitement” for all guests
Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
Interact with guests and provide them with information regarding the Casinos, and promotional events
Deal directly with guest incidents as they occur




Relay any associate-related concerns to the Slot Manager
Adhere to all scheduled shifts
Observes performance of Slot Attendants and executes coaching and mentoring
Provide communication to Slot Manager to improve efficiencies
Co-ordinate break schedule based on staffing levels
Provide communication through electronic shift report of daily events
Answer questions relating to all casino gaming and non-gaming amenities
Monitor for flags of problem gambling, and refer to senior management as required
Identify and report to the Slot manager on service delivery opportunities and shortfalls
Maintain a AGLC gaming workers license
Performs other duties as assigned
Requirements Completion of a Grade XII High School diploma or G.E.D. equivalent
Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking
Secondary Qualifications:
Previous experience in a service environment where maintaining guest relationships was a focus of responsibility
Work Conditions Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
Concentration is required for handling files and reports, developing correspondence, and investigating variances
Active listening is required to assist with guest and employee issues

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📌 Dual Rate Slot Supervisor (Alberta)
🏢 Calgary
📍 Alberta