Location: Hybrid – 2 to 3 days/week in office, GTA wherever there is an office of the client Number of openings: 1, 6-Month Contract to start Must be eligible to work in Canada Position Overview We are seeking an intermediate-to-senior Content Writer specializing in technical translation and documentation framework design. In this role, you will act as the bridge between enterprise architecture/engineering teams and key business stakeholders. You will extract dense technical knowledge, build repeatable documentation processes, and simplify complex systems into clear, actionable, executive-ready content and visual assets.
Key Responsibilities Documentation Process & Framework Setup Establish, standardize, and maintain an enterprise-wide documentation framework and governance model.
Build repeatable templates, intake processes, and clear workflows for capturing technical knowledge from engineering and architecture teams.
Define style guides, documentation lifecycle policies, and single-source-of-truth repositories (e.g., Confluence, Notion, SharePoint).
Technical Translation & Simplification Work alongside software engineers and solutions/enterprise architects to extract complex technical concepts (e.g., platforms, API integrations, cloud architecture).
Distill dense architectural blueprints and technical specs into clear, jargon-free business documentation, process maps, and executive summaries.
Create visual diagrams (using Lucidchart, Miro, or Visio)



to illustrate system interactions and data flows for non-technical audiences.
Stakeholder Management & Presentation Prepare and present technical summaries, onboarding decks, and transition documents to business stakeholders, product managers, and leadership.
Facilitate walkthroughs and feedback sessions with business units (e.g., Risk, Compliance, Operations) to align technical docs with business requirements.
Translate technical risks, system updates, and architecture changes into clear business impact assessments.
Required Qualifications & Experience Experience: 5+years as a Content Writer, Technical Communications Specialist, or Knowledge Manager in a complex enterprise software environment (Insurance or Financial Services experience preferred).
Technical Translation: Proven track record of digesting complex cloud, software, or data architecture concepts and rendering them into explicit, simple content.
Diagramming & Visualization: Proficiency with visual documentation tools such as Lucidchart, Draw.io, Visio, or Miro to build architecture maps and data flows.
Documentation Platforms: Mastery of tools such as Confluence, SharePoint, or Markdown.
Communication & Facilitation: Exceptional interpersonal skills to efficiently extract insights from time-constrained engineers and present confidently to leadership.
Domain Knowledge: Background in core insurance or financial workflows (e.g., claims processing, underwriting, policy administration) is a strong asset.

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📌 Technical Writer (Ontario)
🏢 Randstad Digital
📍 Ontario