We are hiring a Customer Success Specialist to support customer onboarding, retention, and satisfaction. You'll build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services.

Job Details
Customer Success Specialist

Employment Type: Full-Time, Permanent

Work Arrangement: Hybrid

Experience Required: 0-2 years

Salary: $44,000-$54,000/year

Job Summary
We are hiring a Customer Success Specialist to support customer onboarding, retention, and satisfaction. You'll build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services.

Responsibilities

Support new customer onboarding and setup

Respond to customer questions and resolve issues promptly

Monitor customer usage and proactively address concerns

Support renewal and retention efforts

Gather customer feedback to inform product or service improvements

Maintain accurate customer records in the CRM

Collaborate with sales and support teams on customer needs





Requirements & Qualifications

Bachelor's degree preferred, or equivalent customer service experience

0-2 years of experience in customer success, support, or account management

Strong communication and relationship-building skills

Comfortable with CRM software

Problem-solving mindset with a customer-first approach

Ability to manage multiple accounts simultaneously

Benefits

Health, dental, and vision insurance

401(k) plan

Paid time off and holidays

Hybrid work flexibility

Career growth opportunities

Equal Chance Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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📌 Customer Success Specialist (Quebec City)
🏢 Marlow Hiring
📍 Quebec City