Elevate customer experiences at Kimpex as a Customer Experience Coordinator! Use your communication skills to ensure a stellar journey from order to delivery.

In this rewarding role, you’ll be the primary liaison between customers and sales reps, ensuring smooth order processing and timely delivery updates. Your efforts will directly contribute to enhancing brand awareness and customer satisfaction. You'll also be involved in continuous improvement initiatives for customer service procedures.

Key Responsibilities:
• Assist sales team by entering and tracking customer orders
• Program placement campaigns on the retail web platform
• Communicate delivery statuses with stakeholders
• Manage invoice correction requests promptly
• Provide outstanding support to B2C customers with inquiries

Requirements:
• Excellent organizational and communication skills
• Previous experience in customer experience or support
• Solid problem-solving skills to handle inquiries
• Familiar with B2C retail operations
• Driven by an ambition to improve customer service processes

Help Kimpex thrive by ensuring a seamless and satisfying customer journey!
#J-18808-Ljbffr

📌 Customer Experience Coordinator at Kimpex (Quebec City)
🏢 Soucy Group
📍 Quebec City