Careers / TeamSales & Design Specialist
TEAM SALES & DESIGN SPECIALIST KNOW THE GAME. BUILD RELATIONSHIPS. HELP TEAMS LOOK THEIR BEST.
Hockey is at the heart of what we do. We’re looking for someone who understands the game, enjoys working with people, and can help us build strong relationships across hockey and the broader sports community.
Location Type Full time / Permanent
Compensation Salary + Bonus Pay
Monday-Friday
What You'll Do You’ll own the customer experience from the initial conversation through to the completed order.
Your responsibilities will include:
Responding to inbound inquiries from teams, coaches, managers and organizations
Speaking with customers by phone, email and online to understand their needs
Helping customers select jerseys, apparel, colours, styles and customization options
Creating and modifying customer mockups using Adobe Illustrator and/or Photoshop
Applying team logos, colours, player names, numbers and other design elements
Presenting mockups and making customer-requested revisions
Preparing quotes and following up with prospective customers
Building relationships and moving opportunities from inquiry to order
Confirming quantities, sizing, names, numbers, logos and customization details
Entering approved orders accurately into our ordering system
Reviewing orders carefully before they are submitted to production
Coordinating with our production and operations teams when required
Keeping customers informed throughout the sales and ordering process
Following up on open opportunities and outstanding approvals




Identifying opportunities to add additional team apparel, hats and other products to an order
What We’re Looking For You don't need to be a senior graphic designer. You do need to be comfortable taking an existing template and quickly turning a customer's idea into a professional-looking mockup.
The ideal candidate has:
Experience with Adobe Illustrator and/or Adobe Photoshop
Strong written and verbal communication skills
Confidence speaking with customers on the phone
Excellent attention to detail
Good organizational and time-management skills
The ability to manage multiple customers and orders simultaneously
A willingness to follow up and ask for the sale
Comfort learning new software and order-management systems
The ability to work independently while collaborating with production and sales teams
Willing to learn product knowledge and new technology applications as required.
What Success looks like Success in this position isn't just about answering emails. We want someone who takes ownership of opportunities and moves them forward.
You’ll be measured on areas such as:
Speed of response to new inquiries
Number of quotes and mockups completed
Quote-to-order conversion rate




Follow-up activity
Sales generated
Order accuracy
Mockup turnaround time
Repeat business
who you’ll work with You'll sit at the centre of the Gitch customer experience.
Customer → You → Design/Approval → Order → Production
You'll often be the primary person the customer deals with, which means you'll play an important role in how they experience the Gitch brand.
about gitch sportswear Gitch Sportswear creates custom hockey jerseys, team apparel and headwear for hockey teams and organizations.
We're focused on making custom teamwear easier to buy while delivering great-looking products and an experience that makes teams want to come back season after season.
The Person We're Looking For You're part salesperson, part designer and part problem-solver.
You can talk to a hockey coach about what they want, jump into Adobe and mock it up, make a few revisions, get the customer excited about the finished product and then make sure every detail of the order is correct before it goes into production.
Most importantly, you take ownership.
When a customer says, “This is what we're thinking…”, you're the person who helps turn that idea into something their team will be excited to wear.
Response Time We typically respond within 2-3 business days.
Questions? JOIN US IN NORTH YORK In-office at 1140 Sheppard Ave. W., Unit 9.
Grow with Gitch Full training, on-site parking, casual dress and room to grow.
1140 Sheppard Ave. W, Unit 9, Toronto, ON M3K 2A2

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📌 TEAM SALES & DESIGN SPECIALIST (Ontario)
🏢 Get Gitch
📍 Ontario