Customer Service Representative (Onsite) | Charlotte, NC | 10:00 AM - 7:00 PM
Job Category: Non Exempt

Requisition Number: CUSTO003165

Full-Time

On-site

Locations
4135 S Stream Blvd
Suite 400
Charlotte, NC 28217, USA

Pay or shift range: $16 USD to $18 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description
About the Role:

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced setting.

Title: Customer Service Representative

Location: Onsite - 4135 South Stream Boulevard, Charlotte, NC 28217

Schedule: 10 AM to 7 PM Eastern Time Zone, Monday – Frida y

Compensation: $16-$18 per hour base + $2.00 hourly shift differential + performance incentives

Key Responsibilities:

Handle inbound and outbound calls related to customer account balances

Provide clear, professional explanations of balances, payments, and available options

Set up payment arrangements and process transactions over the phone





Accurately document all interactions while navigating multiple systems

Follow established workflows, scripts, and compliance requirements

Meet performance goals related to productivity and quality

Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

High School Diploma or GED

Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)

Experience working in a fast-paced, performance-driven environment

Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)

Ability to communicate clearly and professionally, including handling account-related conversations

Demonstrated reliability and consistent work history with a track record of meeting expectations

PreferredQualifications:

Call center experience

Experience with billing, payments, or account resolution

Experience meeting or exceeding performance metrics

Experience handling escalated customer interactions

Exposure to healthcare, insurance, or financial services environments

About Us:

Meduitis a national leader in healthcare revenue cycle management,



supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment Eligibility:

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

PaidWellnessTimeandHolidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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📌 Customer Service Representative (Onsite) | Charlotte, NC | 10:00 AM - 7:00 PM (New Brunswick)
🏢 Meduit
📍 New Brunswick