Elevate customer relationships at SPS Commerce as a Senior Customer Success Manager in Toronto. Engage with clients to enhance their experience and drive maximum adoption of solutions.
This role focuses on delivering outstanding customer service by aligning with client strategic goals and fostering long-term partnerships. You will lead post-sales initiatives, implement structured programs, and identify growth opportunities to enhance customer success and retention. Build strong connections with key stakeholders to maximize the impact of SPS Commerce offerings.
Key Responsibilities:
• Develop deep understanding of customer business models
• Create strategic plans with metrics and targets
• Deliver efficient revenue recovery services with customer satisfaction
• Monitor account performance and keep projects on track
• Identify opportunities for contract value expansion
Requirements:
• Bachelor’s degree with 2+ years in Customer Success Management
• Experience in a SaaS environment preferred
• Proven ability in building relationships with executives
• Strong verbal and written communication skills
• Comfortable managing changing priorities in a rapid-paced setting
Drive customer satisfaction and retention while growing relationships in your role at SPS Commerce.
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