Enhance customer loyalty as a Retention Specialist with Cogeco Connexion in Burlington, ON. This hybrid role focuses on resolving inquiries and showcasing service advantages to keep customers engaged.

As a Retention Specialist, you will manage inbound and outbound requests related to service downgrades or disconnections. Your role blends strong negotiation and customer service skills to maximize retention opportunities while ensuring high satisfaction levels. This position is perfect for candidates driven by results and focused on achieving targets in a supportive environment.

Key Responsibilities:
• Handle customer requests for downgrading or disconnecting services
• Build value through effective negotiation and communication




• Maximize retention by reaching out to customers proactively
• Offer customized solutions to enhance customer satisfaction
• Promote Cogeco products during customer interactions

Requirements:
• High School Diploma; post-secondary preferred
• 1-2 years in a call center environment
• Proven superior customer service skills
• Strong negotiation and sales abilities
• Experience with Google Suite and Windows PC

Excel in customer retention and sales strategies at Cogeco Connexion in Burlington, ON.
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📌 Retention Specialist at Cogeco Inc. (Ontario)
🏢 Cogeco Connexion
📍 Ontario